Habinteg Housing Association Limited
Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
The procurement contact named on the official notice.
This sits in the upper-middle of the Postal & Telecommunications band — a substantial contract for the sector. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings.
However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system.
We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses.
Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford.
These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently across office and home working.
The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
What the supplier must deliver
We are now seeking to migrate our
We are now seeking to migrate our telephony to Microsoft Teams Voice.
And implement a certified Omnichannel Contact Centre
and implement a certified Omnichannel Contact Centre solution.
A modern solution is needed to support
A modern solution is needed to support staff consistently across office and home working.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Habinteg Housing Association Limited, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-069a02
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 063501-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Postal & Telecommunications
Assembling the market network…
Habinteg Housing Association Limited’s tender network
Assembling the network…