Robotic Process Automation and ServiceNow Resourcing Framework Agreement
The procurement contact named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
Lot 1 - Robotic Process Automation Resourcing The future supplier will be expected to provide an accredited Blue Prism Developer and a Business operational support function to support the design, development, administration, management and implementation of automation workflows and IT service enhancements within Post Office, ensuring efficient operations and scalability.
It also involves maintaining and managing POL's estate of automations, ensuring they operate seamlessly while following industry-standard development life cycle management and administration management practices.
This includes providing augmented resource to support the POL Robotics team as well as operational support covering: • Database maintenance including archiving • Service account management • Monitoring and alerts • Incident management • Patch management • Application support • Windows Infrastructure support Lot 2 - ServiceNow Resourcing Improve the quality, cost and agility when sourcing technical resource for the ServiceNow platforms.
Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace.
This requirement covers a number of overall scenarios - Post Office Platform Team BAU Resource Augmentation - longer term needs - Post Office Project Team Resource Augmentation - Outcome based delivery
What the supplier must deliver
This includes providing augmented resource to support
This includes providing augmented resource to support the POL Robotics team as well as operational support covering:.
Windows Infrastructure support
Windows Infrastructure support.
Establish a panel of suppliers with contracts
Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- ocds-h6vhtk-06a4ce
- Stage
- planning · planned
- Source
- Find a Tender
- Buyer ref
- 049464-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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