NPTC - Unified Communications
This sits in the upper-middle of the Installation Services band — a substantial contract for the sector. Based on 1,425 valued Installation Services tenders in our corpus.
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses.
Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.
The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.
AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables.
The NPTC are seeking to publish a competitive tender for a Unified Communications.
What the supplier must deliver
Currently the College has one Microsoft Team
Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.
The College is seeking ways in
The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-06ae79
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 061095-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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