HOUSING AND ASSETS SATISFACTION SURVEYS
The procurement contact named on the official notice.
The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: • The statutory annual Tenant Satisfaction Measures (TSM) perception survey • The annual Leaseholder Satisfaction Survey • Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs.
The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.
What the supplier must deliver
The supplier will be responsible for
The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs.
The contract will support statutory reporting
The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-06b1f7
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 054796-2026
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