Service Quality Inspections and System
The procurement contact named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme.
This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria.
As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings.
The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring.
The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.
What the supplier must deliver
This programme will deliver consistent and objective
This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria.
As part of this procurement, GA is
As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings.
The solution must integrate with GA's contractor
The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring.
The appointed (sole) supplier will be responsible
The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-06bf86
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 060946-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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