OpenStage · tender 31 days to close

UREGNI - Customer Care Register Project Manager

Business ServicesCPV 71314300

Value£185k

Deadline5 Oct 2026

Published4 Sept 2026

RegionNationwide

Timeline

Published 4 Sept 202631 days leftCloses 5 Oct 2026

Who to contact

SSDAdmin.CPD@finance-ni.gov.uk

The procurement contact named on the official notice.

How to submit

Open the submissions portal

Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps

The submission route named on the official notice.

Contract value in context

£185ktotal contract value

median £95k

this tender£0£2.0m

This sits in the upper-middle of the Engineering & Architecture band — a substantial contract for the sector. Based on 33,646 valued Engineering & Architecture tenders in our corpus.

When this comes round again

We haven’t measured a rhythm for Utility Regulator in Engineering & Architecture yet — so we’re not going to guess at one.

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The brief

The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project.

This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’).

The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier.

The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase.

Further details on requirements are outlined in the Specification document.

Requirements

What the notice asks for

The Northern Ireland Authority for Utility Regulation

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

What it takes to bid this

12–20 daysof bid-team effort

£8.2k–£13.7kat typical UK bid-team rates

Typical UK bid effort for the £100k–£1m band — an estimate, not a quote.

Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%

Typical for this category — confirm against the ITT pack

Hold at bidProfessional indemnity insurance (often £5–10m)
Show at bidChartered leads (CEng / RIBA / RICS) named with CVs
Show at bidComparable references / case studies
Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
Hold at bidInsurance cover (PL / EL, often PI)
Show at bidSocial value commitments

Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.

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