Broadacres Housing Association
Out of hours call handling service 2018-2022
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services"); - at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services"); - at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").
What the notice asks for
Provide a call handling service during
provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services");.
At defined times, as requested, provide
at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services");.
At other defined times, as requested, provide
at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 022d89bb-3418-40f2-98e9-1cc0fce5de18
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MT206829
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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