RFP QuestBeta
Awarded · ResultStage · contract

TRANSPORT FOR LONDON

Oyster Cards Contact Handling Services

Business ServicesCPV 79510000
Value£11.5m
Awarded30 Sept 2024
Published27 Feb 2026
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£11.5mtotal contract value
median £66k
this tender£0£12.4m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.

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Source & provenance
OCID
099f7c25-2a21-4b55-a115-2fa6c6d0a71c
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
TfL 96841 B
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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