Post User Needs Research 2024
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
The data collected by this research will, along with other sources, form part of an evidence base to inform an assessment of whether potential changes to the postal Universal Service Obligation (USO) will continue to meet the reasonable needs of users.. To understand (based on stated responses) the impact of specific potential changes to the USO letters service on users.
Potential changes to assess will include: The removal of Saturday delivery of 2nd class letters; A slower speed for the majority of business (bulk) post; Additional letter tracking service for letters, and; A change in the delivery time for Special Delivery letters. We need to understand the full range of potential impacts, with an ability to distinguish between impacts on user preferences and user needs. The focus throughout will be on letters/cards (including Royal Mail's 'Large Letter' service) - from the perspective of users as senders and as receivers. Parcels are not in the scope of this research.
What the notice asks for
We need to understand the full range
We need to understand the full range of potential impacts, with an ability to distinguish between impacts on user preferences and user needs..
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at OFCOM, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 397f1d03-2078-40ef-a489-72317ffdb0b2
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_442146/1413916
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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