RFP QuestBeta
Awarded · ResultStage · contract

Avon Fire & Rescue Service

Provision of IT Helpdesk and Support Services

IT ServicesCPV 72000000 72100000 72200000 72220000 72222000 72250000 72253000
Value£1.2m
Awarded23 Sept 2018
Published2 Dec 2018
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£1.2mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

The brief

Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year.

IT is a critical element of the Authority's business.

The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.

For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service.

The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy.

This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service.

This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods.

The extension period is the sole option of the Authority.

Requirements

What the notice asks for

01

The Authority requires the IT infrastructure

The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.

02

For this provision Avon Fire and Rescue

For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service.

03

This service will also need to play

This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service.

04

This contract shall commence on 1 April

This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
c5304841-bdcd-4329-8eff-464f66c86efa
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
20181202123046-30508
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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