Provision of IT Support Services for Visit Kent
£58,320 — awarded.
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
Short Description: Visit Kent [and its trading company Go To Places] invites tenders for the provision of comprehensive IT support services for our organisation.
The successful provider will be responsible for managing and maintaining our IT infrastructure, and provide unlimited remote support of all business backend infrastructure and business owned devices.
Key requirements include: 1.
Support for approximately 20 staff members, primarily using laptops with a small number of desktop units.
2.
Management of cloud-based services, particularly SharePoint.
3.
Provision of Microsoft end user training, with a focus on SharePoint.
4.
Assistance with transitioning from an hybrid office to a fully remote working environment by June 2025.
5.
Ongoing support for a distributed workforce using co-working spaces.
6.
All day to day server administration.
7.
Proactive Server and Workstation Monitoring.
8.
Regular Technology Assessments.
9.
Patch Management and Cybersecurity Software.
10.
3rd party liaison on technical issues Description of the procurement The successful tenderer will provide comprehensive IT support services including but not limited to: 1.
Helpdesk support with clearly defined response times and resolution targets 2.
Remote and on-site support as required 3.
Management and maintenance of cloud-based services, particularly SharePoint 4.
IT security management and monitoring 5.
Hardware and software procurement advice and support 6.
IT training services, with a focus on SharePoint and other relevant technologies 7.
Strategic IT consultancy to support the organisation's transition to fully remote working 8.
Ongoing support for a distributed workforce using various co-working spaces 9.
Support with current and ongoing cyber essentials certification 10.
Support and advice on cloud based phone operating system 11.
Support Sage and a potential move to Xero Tenderers should provide details of: - Their approach to service delivery - Typical response and resolution times for support requests - Experience in supporting organisations through transitions to remote working - Their ability and experience in delivering the above requirements - Capabilities in SharePoint management and training - Proposed service level agreements (SLAs) - Any value-added services they can offer The successful tenderer will be appointed our preferred supplier for IT equipment, e.g. devices, and additional products.
Interested parties must submit their expression of interest to james.benjafield@visitkent.co.uk.
All relevant information on how to respond to this tender will be forwarded upon receipt of your interest.
Shortlisted bidders will be invited to an interview to pitch their services during the week commencing 26th August.
During this interview, bidders may be asked to elaborate on their submitted policies and demonstrate how these principles are implemented in their operations.
What the notice asks for
The successful provider will be responsible
The successful provider will be responsible for managing and maintaining our IT infrastructure, and provide unlimited remote support of all business backend infrastructure and business owned devices.
Support for approximately 20 staff members, primarily
Support for approximately 20 staff members, primarily using laptops with a small number of desktop units.
Ongoing support for a distributed workforce using
Ongoing support for a distributed workforce using co-working spaces.
The successful tenderer will provide comprehensive IT
The successful tenderer will provide comprehensive IT support services including but not limited to:.
Helpdesk support with clearly defined response times
Helpdesk support with clearly defined response times and resolution targets.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
Support with current and ongoing cyber essentials certification
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at VISIT KENT LIMITED, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 80f7bdb6-899f-4608-85ee-6b30ee521724
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- GTPVKVH2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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VISIT KENT LIMITED’s tender network
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