RFP QuestBeta
Awarded · ResultStage · award

Hyde Housing Association Ltd

Provision of Out of Hours call handling and social media monitoring Framework Services

Business ServicesCPV 79512000
ValueValue not published
Awarded
Published15 Dec 2023
RegionNationwide
Outcome — awarded
CAREIUM UK LIMITED + 3 more

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Tarvinder Bhungle
Tarvinder.Bhungle@hyde-housing.co.uk
+44 2073785074

The procurement contact named on the official notice.

The brief

**THIS CONTRACT HAS BEEN AWARDED AND THIS IS A CONTRACT AWARD NOTICE** It is Hyde’s intention in respect of this invitation to tender to create a multiple source Framework Agreement for the provision of Out of Hours call handling and social media monitoring services for the use of primarily The Hyde Group (Hyde) but also for the use of other public sector authorities as defined in the FTS/Contracts Finder contract notice.

The service provider will provide Out of Hours call handling and social media monitoring services, responding to and managing calls on either an out of hours or 24/7 basis.

This may include call handling across the housing, local authority, education and wider public sectors.

Requirements

What the notice asks for

01

The service provider will provide Out

The service provider will provide Out of Hours call handling and social media monitoring services, responding to and managing calls on either an out of hours or 24/7 basis.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

Framework agreement (any)Frameworks & routes to market
…IS CONTRACT HAS BEEN AWARDED AND THIS IS A CONTRACT AWARD NOTICE** It is Hyde’s intention in respect of this invitation to tender to create a multiple source Framework Agreement for the provision of Out of Hours call handling and social media monitoring services for the use of primarily The Hyde Group (Hyde) but also f…

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

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Source & provenance
OCID
ocds-h6vhtk-03bee9
Stage
award · Awarded
Source
Find a Tender
Buyer ref
036947-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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