RFP QuestBeta
Awarded · ResultStage · contract

ATTAIN HEALTH MANAGEMENT SERVICES LTD

Provision of PALS & Complaints Contact Centre Service

Business ServicesCPV 79000000 79500000 79510000
Value£11.4m
Awarded25 Mar 2025
Published8 Jun 2026
RegionEast of England
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£11.4mtotal contract value
median £66k
this tender£0£12.3m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.

The contract commences 01st April 2026 and expires 30th September 2026.

The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152).

This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.

Requirements

What the notice asks for

01

The Contracting Authority (NHS Essex Integrated Care

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust.

02

Commercial Services [CallEEAST] for provision of

Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

Framework agreement (any)Frameworks & routes to market
…Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.…

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

Buyer intelligence

Make the case to bid

Reveal who to approach at ATTAIN HEALTH MANAGEMENT SERVICES LTD, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
666f35fd-0e71-444d-ab8a-abae7429da2e
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_493534/1580348
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Business Services

This view needs WebGL, which this browser has turned off.

ATTAIN HEALTH MANAGEMENT SERVICES LTD’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

003626 - Provision of Manned Security Guard Services at Aycliffe Secure Centre

Durham County Council

Closes 12 Oct 2026Business Services
£900kValue

003635 - Provision of Manned Security Guard Services at Durham County Council Depots

Durham County Council

Closes 9 Oct 2026Business Services
£1.0mValue