Provision of Software & Hardware Support
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for IT Services contracts — a smaller, more accessible award. Based on 36,449 valued IT Services tenders in our corpus.
Police National Computer Services (PNCS) is inviting quotes for a 12 month EMC Premium Software and Hardware Support contract to support the use of both EMC Clariion AX4-5F and AX4-5I disk storage systems.
The purpose of this Procurement is to provide a continuity of maintenance for EMC Clariion storage systems, which supports critical national infrastructure.
Offers are invited to supply EMC Premium Software and Hardware Support for the hardware and software listed at Annex 1 – Products for Support.
The contract for this support will run for 12 months, from 1st April 2015 to 31st March 2016.
The following features are to be provided as part of this support: 5.3.1 Global Technical Support 5.3.1.1 Telephone or web interface on a 24x7 basis to report an Equipment or Software problem and provide input for initial assessment of Severity Level (as provided in 6.1) 5.3.1.2 Response objectives: (a) Severity Level 1: 30 minutes; on a 24x7 basis (b) Severity Level 2: 2 hours; on a 24x7 basis (c) Severity Level 3: 3 local business hours (d) Severity Level 4: 8 local business hours 5.3.2 On Site Response for Equipment 5.3.2.1 Site attendance by authorized personnel to work on the problem 5.3.2.2 Response objectives following time period after EMC deem Onsite Support is necessary: (a) Severity Level 1: 4 hours on a 24x7 basis (b) Severity Level 2: Within 12 hours on a 24x7 basis (c) Severity Level 3: Next business day, local business hours (d) Severity Level 4: Next business day, local business hours 5.3.3 Replacement parts 5.3.3.1 Delivery objectives based upon the following time periods after EMC deems a replacement part is necessary: (a) Severity Level 1: 4 hours on a 24x7 basis (b) Severity Level 2: Within 12 hours on a 24x7 basis (c) Severity Level 3: Next business day, local business hours (d) Severity Level 4: Next business day, local business hours 5.3.3.2 Installation of all replacement parts performed by EMC as part of Onsite Response, with the option for the Customer to perform installation of Customer Replaceable Units.
5.3.4 Rights to new releases of software 5.3.5 Installation of software releases 5.3.6 24x7 Access to online support tools
What the notice asks for
The purpose of this Procurement is
The purpose of this Procurement is to provide a continuity of maintenance for EMC Clariion storage systems, which supports critical national infrastructure.
The contract for this support will run
The contract for this support will run for 12 months, from 1st April 2015 to 31st March 2016.
The following features are to be provided
The following features are to be provided as part of this support:.
5.3.1 Global Technical Support
5.3.1 Global Technical Support.
5.3.1.1 Telephone or web interface on
5.3.1.1 Telephone or web interface on a 24x7 basis to report an Equipment or Software problem and provide input for initial assessment of Severity Level (as provided in 6.1).
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 2a238aa8-8349-4faf-a79c-6186b4a9fa78
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- RM5342 SO8396
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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