RFP QuestBeta
Awarded · ResultStage · contract

DVLA - Driver Vehicle and Licencing Agency

Provision of UK Customer Satisfaction Index Report

R&DCPV 73000000
Value£8k
Awarded30 Jun 2021
Published3 Aug 2021
RegionWales
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£8ktotal contract value
median £66k
this tender£0£561k

This sits below the typical range for Research & Development contracts — a smaller, more accessible award. Based on 20,405 valued Research & Development tenders in our corpus.

The brief

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually.

DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.

Requirements

What the notice asks for

01

DVLA has purchased bespoke analysis from this

DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at DVLA - Driver Vehicle and Licencing Agency, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
febd037f-b1a6-4351-b014-ff68da93b603
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_272899/984789
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Research & Development

This view needs WebGL, which this browser has turned off.

DVLA - Driver Vehicle and Licencing Agency’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

UK_1412 – Evaluating the strategic and economic return of international artist-led innovation

British Council

Closes 10 Sept 2026R&D
Value not publishedValue

THE PROVISION OF AN ONLINE FAMILY HISTORY SERVICE FOR WALES

The National Library of Wales

Closes 22 Sept 2026R&D
£360kValue