QU069 - Customer Satisfaction - AWARD
This is a contract result notice, not an open opportunity. Details from the official award data.
Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels.
Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels.
Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed.
There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone.
This contract will be for a period of 12 months commencing 1st August 2017 until 31st July 2018.
The contract may be renewed on an annual basis depending on previous performance including the ability of the provider to deliver all deliverables on time to the agreed standard.
BCC will be using its e-tendering system (in-tend) for the administration of this procurement process and providers must register with the system to be able to express an interest.
The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free.
All correspondence for this procurement process must be via the In-tend correspondence function.
If you are unable to register with In-tend please either email us at: cps@birmingham.gov.uk or call 0121 464 8000.
If you are interested in tendering please click on the following link to access Birmingham City Councils tender Portal: https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a bidder.
We will send you a log on and password so you can download the tender documentation.
Requests to participate must be by way of completion and return of the tender documentation no later than 12:00 hours (GMT) on 28th April 2017 using the Supplier Portal.
What the notice asks for
There is a requirement to be able
There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received.
The contract may be renewed on
The contract may be renewed on an annual basis depending on previous performance including the ability of the provider to deliver all deliverables on time to the agreed standard.
All correspondence for this procurement process must
All correspondence for this procurement process must be via the In-tend correspondence function.
Requests to participate must be by way
Requests to participate must be by way of completion and return of the tender documentation no later than 12:00 hours (GMT) on 28th April 2017 using the Supplier Portal.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 56eff2f6-5ba0-4bfe-88fb-1fb7f6cd8f28
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- QU069 - AWARD
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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