Research into the effortless proposition to individual customers
£78,336 — awarded.
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Research & Development band — a substantial contract for the sector. Based on 20,405 valued Research & Development tenders in our corpus.
This qualitative research will take a two stage approach to firstly understand how customers would define an effortless service, and whether this is something that they would want to experience from HMRC.
Should the findings show that customers do want an effortless service, HMRC will run a second stage which will test 'effortless' concepts and prototypes with customers to understand how HMRC might be able to practically apply 'effortless' into the services that we provide.
What the notice asks for
Should the findings show that customers do
Should the findings show that customers do want an effortless service, HMRC will run a second stage which will test 'effortless' concepts and prototypes with customers to understand how HMRC might be able to practically apply 'effortless' into the services that we provide.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 1f25dae4-6963-4a3d-b85b-d024cce8873d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 1920CSTD57
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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