DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES
Right To Buy Agents Service
£600,667 — awarded.
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Provision of a Right to Buy Contact Centre Service.
This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations).
The Contact Centre Service is required to: • handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and • support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme.
More details on the current service provided can be found at: https://righttobuy.gov.uk
What the notice asks for
The Contact Centre Service is required
The Contact Centre Service is required to:.
Support landlords, informing them of the terms
support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 9faa6050-0874-4e82-a234-aea29c865bd7
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CPD4121088
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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