RFP QuestBeta
Awarded · ResultStage · award

DESNZ & DSIT Group Commercial

RM6181 - Contract Award - Consumer Advise and Information Phoneline

Telecoms & PostCPV 64000000
Value£1,369,832
Awarded
Published19 Jan 2026
RegionNationwide

£1,369,832 — awarded.

Outcome — awarded
Hinduja Global Solutions UK Limited (HGS)

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
NZBIcommercial@energysecurity.gov.uk

The procurement contact named on the official notice.

Contract value in context
£1.4mtotal contract value
median £200k
this tender£0£7.9m

This is a large award for Postal & Telecommunications — above three-quarters of comparable contracts. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.

The brief

To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026.

The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures

Requirements

What the notice asks for

01

To deliver the next phase of

To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026.

02

The service will provide impartial, expert energy

The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

Crown Commercial Service frameworkFrameworks & routes to market
RM6181 - Contract Award - Consumer Advise and Information Phoneline

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

Buyer intelligence

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Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
ocds-h6vhtk-060889
Stage
award · Awarded
Source
Find a Tender
Buyer ref
004274-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Postal & Telecommunications

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DESNZ & DSIT Group Commercial’s tender network

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