RAIL SAFETY AND STANDARDS BOARD LIMITED
RSSB2452 Creating a customer service ethos in RSSB
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability.
In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations.
In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.
What the notice asks for
RSSB recognised in 2015 that it needed
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at RAIL SAFETY AND STANDARDS BOARD LIMITED, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 4a82435c-d8af-4ee1-9d49-8f72a9bc4478
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- RSSB 2452/2
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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