RAIL SAFETY AND STANDARDS BOARD LIMITED
RSSB2452 Creating a customer service ethos in RSSB
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability.
In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations.
In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.
What the supplier must deliver
RSSB recognised in 2015 that it needed
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability.
In accordance with the background given above
In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 4a82435c-d8af-4ee1-9d49-8f72a9bc4478
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- RSSB 2452/2
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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