RFP QuestBeta
ClosedStage · tender

Stonewater Limited

Salesforce Customer Relationship Management (CRM) Solution Delivery Partner

IT ServicesCPV 72200000
Value£1.2m
Deadline12 Feb 2025
Published13 Jan 2025
RegionNationwide
Timeline
Published 13 Jan 2025ClosedCloses 12 Feb 2025
Who to contact
andrew.russell@stonewater.org
+44 7387024336

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

Contract value in context
£1.2mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce’s Customer Relationship Management (CRM) solution, hereafter referred to as ‘The Tender’.

The implementation of the chosen CRM solution is part of Stonewater’s journey towards achieving a number of key business objectives: •Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience. •Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks. •Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.

Key requirements

What the supplier must deliver

01

Stonewater is pleased to invite interested

Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce’s Customer Relationship Management (CRM) solution, hereafter referred to as ‘The Tender’.

02

Transforming Customer Service: Enhancing the way we

Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

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Source & provenance
OCID
ocds-h6vhtk-04cfb7
Stage
tender · Open
Source
Find a Tender
Buyer ref
001107-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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