Senior Consultant on Consumer Policy
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat.
The consultant will support the development of an approach and strategy for Ofwat aimed at: - Improving the support provided to vulnerable customers in the water sector; - Improving complaints handling in the water sector and the use of intelligence to drive improvements in customer service; and - Achieving greater coherence across the consumer landscape in water, telecom, financial service and energy, ensuring that these services are customer-centric and that vulnerable customers are protected across all these sectors.
The strategy will be presented to senior Ofwat colleagues at the conclusion of the project, and will: - Form the basis of our response to the Public Accounts Committee (PAC) by December; - Shape the work programme and approach of the new Ofwat customer team that will mobilise from January 2020; and - Help shape ongoing engagement with other stakeholders, including: -other regulators through the UK Regulators Network (UKRN) work programme; -other regulators working on the PAC response; -Ofgem on a bilateral basis; and -the Consumer Council for Water (CCW) and other consumer groups.
What the notice asks for
The consultant will support the development
The consultant will support the development of an approach and strategy for Ofwat aimed at:.
Improving the support provided to vulnerable customers
Improving the support provided to vulnerable customers in the water sector;.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
2 named, none in explicit obligation language. Each one is quoted from the notice.
Ofgem on a bilateral basis;
We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at ofwat, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- c530a064-463d-4dea-8dc5-12de3d4b9211
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- PROC.01.0640
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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