Service Desk Provision
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
The supplier will provide a 24/7 service desk provision.
This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests.
Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.
What the notice asks for
The supplier will provide a 24/7 service
The supplier will provide a 24/7 service desk provision.
This includes first and second line support
This includes first and second line support for all PPF employees through a number of channels.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at Pension Protection Fund, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- a80b7b15-fbdf-491b-86b7-eae7cebec3fb
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_369156/1246022
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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