Service Desk Telephone Support - Shared Technology Services
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis.
It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis.
The anticipated delivery date will be 1st April 2025.
The proposed contract term is 1 year, + 1 year extension.
The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams.
Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark.
Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests.
The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA).
Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS.
The services provided by STS include the procurement and management of IT related services for each of the three councils.
The procurement is undertaken in accordance with the Procurement Protocols in the IAA.
What the notice asks for
It is mandatory for Shared Technology Services
It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis.
The requirement is to provide a first-line
The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams.
Shared Technology Services (STS) provides IT infrastructure
Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark.
Additional supported services include networks, messaging
Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests.
The three partner councils that provide governance
The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA).
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-04ed11
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 009340-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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