The Royal Borough of Kingston upon Thames
Tenant Satisfaction Measures (TSM) Survey
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
Kingston upon Thames Council invites Quotations for the provision of TSM (Tenant Satisfaction Measure) Surveys Kingston Council is preparing for the new Housing Regulatory Standards that will come into effect in April 2023 in the form of Tenant Satisfaction Measures (TSM).
There are two key objectives with these measures: - To provide tenants with information about how well their landlord is performing - Letting the Housing Regulator know which landlord is failing or performing well.
In light of the above, Kingston Council is seeking to procure the services of an independent consultancy to undertake TSM (Tenant Satisfaction Measures) surveys for its 4,000 General Needs Residents, 1,500 leaseholders and 1,000 temporary accommodation residents.
This will allow the Council to obtain data/information relating to their perceptions of the Housing Services that they receive.
Information gathered and analysed will play an important part in shaping and designing housing services that meet/reflect the needs of our housing residents/customers.
What the notice asks for
To provide tenants with information about how
To provide tenants with information about how well their landlord is performing.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- b38f382a-8ee7-421e-9a89-40dd9a4c65c2
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- LBKING001-DN636664-49007500
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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