RFP QuestBeta
Awarded · ResultStage · contract

TRANSPORT FOR LONDON

TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)

Business ServicesCPV 79311000
Value£6.0m
Awarded30 Jun 2015
Published1 Mar 2016
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£6.0mtotal contract value
median £66k
this tender£0£6.5m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Customer Satisfaction Surveys (CSS) are conducted using a variety of methodologies to measure attitudes and understand experiences.

The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.

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Source & provenance
OCID
0d3d4d91-8846-4e3e-a3ec-c508c1d8bd96
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
TfL 90865 Lot 4: Task E
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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