GOVIA THAMESLINK RAILWAY LIMITED
The Provision of a Customer Service Training Package
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
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- OCID
- ocds-h6vhtk-049c09
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 028673-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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