Driver & Vehicle Licensing Agency
The Provision of Telephone Translation Services
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
1 year extension option undertaken for this contract.
Over the past 18 years, the Contracting Authority has utilised telephone translation services to support its business operations.
The requirement is set to continue in the coming years.
In support of their driving/vehicle license application, a small number of customers will contact the Agency (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the Agency telephone agent in the English Language.
At this point, the Agency telephone clerk will require assistance in dealing with the telephone call in their native language.
When a Agency Customer Service Advisor receives a call from the premium rate number they will initiate a three way call between the call clerk, the supplier and the customer.
The successful supplier will then provide the translation services in the relevant language.
What the notice asks for
Over the past 18 years, the Contracting
Over the past 18 years, the Contracting Authority has utilised telephone translation services to support its business operations.
In support of their driving/vehicle license application
In support of their driving/vehicle license application, a small number of customers will contact the Agency (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the Agency telephone agent in the English Language.
The successful supplier will then provide
The successful supplier will then provide the translation services in the relevant language.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- c931808d-86b4-49db-b1e7-b0609d06e5df
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- PS/19/163
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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