Third Line IT Infrastructure Support and Network Operations Centre Services

The procurement contact named on the official notice.

All bids must be via In-Tend. To register please go to https://in-tendhost.co.uk/cottsway/aspx/Home

The submission route named on the official notice.

COTTSWAY HOUSING ASSOCIATION LIMITED publishes IT Services work continuously — 6 notices, roughly one every 64 days. This is a stream to watch, not a cycle to wait for.

The primary objectives of this tender are to: • Secure a reliable third line infrastructure support partner that augments our internal IT team for escalations, complex incidents and specialist advice. • Replace our existing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate. • Establish meaningful, contractually backed response times for monitoring alerts and incident notification. • Provide our internal team with visibility into the monitoring and management tooling used to deliver the service. • Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling. • Deliver active, accountable account management with a named contact and regular service reviews. • Offer flexibility to draw on additional resource for short-term projects, migrations or advisory work.

Further information available in the ITT document in In-Tend. https://in-tendhost.co.uk/cottsway/aspx/Home Please note that all correspondence regarding this tender should be made via the correspondence section in In-Tend.

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

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