VEAT - Debt Recovery Contact Centre
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
The Authority has recently deployed a Teams Telephony Solution (with direct routing) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality.
At the same time a large insource programme of work was taking place that required another call centre service.
The original contract could not be modified to include the second.
The decision to single tender to the same supplier was made for CORPORATE PROJECT SOLUTIONS LIMITED.
This contract will only be in place for 17 months following which the contract will be procured for all contract centre services.
What the supplier must deliver
The Authority has recently deployed a Teams
The Authority has recently deployed a Teams Telephony Solution (with direct routing) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ac11f85f-fef7-4a70-a694-3fd0fc29903a
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- IT21002F
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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