Business Services Organisation I T S
vFire Maintenance and Support
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product.
Any said adaptions have been successfully implemented and supported by Alemba for their lifetime.
Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible.
It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
What the notice asks for
Continuing to have support for the product
Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible.
It will also mean that the provision
It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-03eeb6
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 026072-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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