RFP QuestBeta
Awarded · ResultStage · award

Business Services Organisation I T S

vFire Maintenance and Support

IT ServicesCPV 72000000
ValueValue not published
Awarded
Published4 Sept 2023
RegionNationwide
Outcome — awarded
Alemba

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Catherine Fegan
cathy.fegan@hscni.net
+44 2895362561

The procurement contact named on the official notice.

The brief

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product.

Any said adaptions have been successfully implemented and supported by Alemba for their lifetime.

Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible.

It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.

Requirements

What the notice asks for

01

Continuing to have support for the product

Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible.

02

It will also mean that the provision

It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-03eeb6
Stage
award · Awarded
Source
Find a Tender
Buyer ref
026072-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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