How it is bought · all categories
IT Managed Services & Support
Service desk, end-user computing, managed IT and support contracts.
How often does the buyer go back?
Only 59 repeat award events across 31 buyers — too few to quote a percentage without misleading you, so we don’t. The count is the honest figure.
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Who already holds it
- PHOENIX SOFTWARE LTD9 awards · 6 buyers · last 2026-05-07
- Agilisys Ltd9 awards · 5 buyers · last 2026-01-26
- SOLIRIUS LTD8 awards · 2 buyers · last 2023-10-06
- SOFTCAT PLC7 awards · 7 buyers · last 2026-02-20
- INSIGHT DIRECT (UK) LTD6 awards · 6 buyers · last 2026-06-03
- Eduthing Limited6 awards · 3 buyers · last 2024-03-12
- Freshworks Incorporated6 awards · 6 buyers · last 2026-04-02
- BOXXE LTD4 awards · 4 buyers · last 2026-07-21
Who broke in recently
- ACADEMIA LIMITEDfirst seen 2026-07-23 · 1 award
- Skyguard T.A. Peoplesafefirst seen 2026-07-17 · 1 award
- Norfolk Community Health and Care NHS Trustfirst seen 2026-06-17 · 1 award
- Digital Resilience UK Ltdfirst seen 2026-05-22 · 1 award
- Dionach Limitedfirst seen 2026-05-21 · 1 award
- HYBRIT SERVICES LTDfirst seen 2026-05-11 · 1 award
- CIVICA UK LIMITEDfirst seen 2026-05-05 · 1 award
- THE INFORM TEAMfirst seen 2026-04-22 · 1 award
“First seen” means the first appearance under this name in published awards — not necessarily a new company. Holcim is Aggregate Industries; AtkinsRéalis is Atkins. We show this as a list and never as a trend: debut counts fall every year by construction, because the pool of never-before-seen suppliers depletes as the corpus grows. A supplier who entered last month also cannot yet show three buyers.
Why a tender lands in this category
- Tier 2 · matches
\y(managed service|service desk|help ?desk|end user comput|it support|desktop support|out of hours support)
Every label traces to one of these rows. Challenge any of it — the awards behind every figure are one click away.
How these numbers are made — and where they are weak
We resolve supplier identity from published award data using legal-suffix rules and a seeded alias list. We have not verified group structure, joint ventures or delivery partners against Companies House, so a group's true share may be understated. Buyer names are merged where the slug agrees — we cannot tell whether “Hackney Limited” is a council trading arm or an unrelated company, and we do not guess. Our award history begins in June 2015; 0.9% of dated awards predate it, so a “first win” is the first we can observe. Figures are shown with their method and the underlying awards are always one click away.
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