Department for Work and Pensions
Support for Mortgage Interest Information Provider
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
An information provider service is required to help support upcoming changes to Support for Mortgage Interest (SMI) which is currently paid as a benefit.
The requirement will contain elements of both incoming and outgoing calls to DWP customers in receipt of SMI to inform them of the changes, confirming contact and some back office administration.
There is a bulk volume of customers who need to be contacted initially and then a reduced volume of new claimants going forwards.
Variant bids will not be accepted.
This requirement does not involve the setting up of a Dynamic Purchasing System.
Please note the contents of this notice may change in the time between this and the opportunity notice.
What the supplier must deliver
An information provider service is required
An information provider service is required to help support upcoming changes to Support for Mortgage Interest (SMI) which is currently paid as a benefit.
There is a bulk volume of customers
There is a bulk volume of customers who need to be contacted initially and then a reduced volume of new claimants going forwards.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Department for Work and Pensions, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 00191b7c-0892-480f-81fa-3d2c6b85fae8
- Stage
- pipeline · Closed
- Source
- Contracts Finder
- Buyer ref
- 542444
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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