RFP QuestBeta
Awarded · ResultStage · contract

SUFFOLK COUNTY COUNCIL

Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation

IT ServicesCPV 72000000
Value£230,160
Awarded29 Jun 2026
Published2 Jul 2026
RegionEast of England

£230,160 — awarded.

Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£230ktotal contract value
median £120k
this tender£0£3.5m

This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.

The brief

Previously awarded.

Published here for transparency purposes.

Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft telephony software; Copilot Studio, Teams, Dynamics 365 Contact Centre and Customer Service.

The gates

What this notice demands of you

3 named, none in explicit obligation language. Each one is quoted from the notice.

Crown Commercial Service frameworkFrameworks & routes to market
Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft telephony software;
Framework agreement (any)Frameworks & routes to market
Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft telephony software;
G-Cloud / Digital MarketplaceFrameworks & routes to market
Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft telephony software;

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

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Source & provenance
OCID
0167322c-1992-4e66-ba09-39ba92571860
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CNTR-560
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in IT Services

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