Independent Support Service for Witnesses, Referrers and Members of the Public
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
As part of the Nursing and Midwifery Council (NMC) person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process.
Fitness to practise proceedings can be difficult, stressful and intimidating for witnesses, referrers and members of the public.
There is a risk of secondary harm for people reliving their experience as part of an investigation or hearing.
We need to be mindful of trauma informed engagement with people we engage with.
The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice.
The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand.
The model of service delivery should allow for scaling up or down to meet the needs of clients.
Suppliers interested in participating in this procurement exercise are requested to express an interest in this via the Atamis e-Sourcing portal https://nmcprocurementportal.force.com/s/Welcome, where the tender will be published (Project Name: Independent Support Service for Witnesses, Referrers and Members of the Public, Project reference: C1041).
What the supplier must deliver
As part of the Nursing and Midwifery
As part of the Nursing and Midwifery Council (NMC) person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process.
We need to be mindful of trauma
We need to be mindful of trauma informed engagement with people we engage with.
The NMC require an accessible telephone support
The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice.
The proposed service should be able
The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand.
The model of service delivery should allow
The model of service delivery should allow for scaling up or down to meet the needs of clients.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 02d13278-69e0-4a00-bd44-6c4c3d7ccd85
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- NMC-0578
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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