Complaints Messaging Service for IELTS
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Radio, TV & Communications Equipment band — a mid-scale opportunity. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
The British Council are developing a new complaints process, to provide customers with a single line of contact for IELTS.
British Council, IDP, IELTS Australia (IDP) and Cambridge Assessment English jointly own the IELTS test.
IELTS USA manages the administration of IELTS operations throughout the US test centre network and therefore any complaints received will need to be distributed to 1 of 4 parties.
A 24/7 telephone complaints messaging service is required to log and distribute calls to relevant parties: the British Council, IDP, Cambridge Assessment English or IELTS USA.
The call handler must ensure on receiving the call that they log who the complaint is relevant for and ensure that only the relevant party receives the captured information.
The supplier must also ensure that all information reported confirms whether the complaint was logged in the UK (for a UK test) or in the rest of the world (for a rest of the world test).
What the supplier must deliver
The British Council are developing a new
The British Council are developing a new complaints process, to provide customers with a single line of contact for IELTS.
IELTS USA manages the administration of IELTS
IELTS USA manages the administration of IELTS operations throughout the US test centre network and therefore any complaints received will need to be distributed to 1 of 4 parties.
A 24/7 telephone complaints messaging service is
A 24/7 telephone complaints messaging service is required to log and distribute calls to relevant parties: the British Council, IDP, Cambridge Assessment English or IELTS USA.
The call handler must ensure on receiving
The call handler must ensure on receiving the call that they log who the complaint is relevant for and ensure that only the relevant party receives the captured information.
The supplier must also ensure that all
The supplier must also ensure that all information reported confirms whether the complaint was logged in the UK (for a UK test) or in the rest of the world (for a rest of the world test).
Derived from the notice text — always confirm against the original documents.
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- OCID
- 04b4546c-c39b-4869-987d-2f282fabc21c
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BC/00882
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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