Department for Work and Pensions
CMG Predicting Customer Compliance Behaviours
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes.
This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour.
Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.
What the notice asks for
To support the segmentation of the CMS
To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes.
Alongside this support is required to link
Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
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- OCID
- 063d24e6-6ed6-4c78-baa4-22f31bfc4c02
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_349940/1187162
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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