RFP QuestBeta
Awarded · ResultStage · contract

Longhurst Group

Provision of Ominichannel Contact Centre Solution - Direct Award through the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12 Lot 2: Cloud Software

IT ServicesCPV 72000000 72200000 72250000 72220000 72222000
Value£234k
Awarded24 Mar 2022
Published22 Sept 2022
RegionEast of England
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£234ktotal contract value
median £120k
this tender£0£3.5m

This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.

The brief

A Call-Off Contract to provide IT Service Desk and Contact Centre support from Lot 2: Cloud Software of the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12.

Requirements

What the notice asks for

01

A Call-Off Contract to provide IT Service

A Call-Off Contract to provide IT Service Desk and Contact Centre support from Lot 2: Cloud Software of the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

3 named, none in explicit obligation language. Each one is quoted from the notice.

Crown Commercial Service frameworkFrameworks & routes to market
Provision of Ominichannel Contact Centre Solution - Direct Award through the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12 Lot 2: Cloud Software
Framework agreement (any)Frameworks & routes to market
Provision of Ominichannel Contact Centre Solution - Direct Award through the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12 Lot 2: Cloud Software
G-Cloud / Digital MarketplaceFrameworks & routes to market
Provision of Ominichannel Contact Centre Solution - Direct Award through the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12 Lot 2: Cloud Software

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

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Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
08d29859-3a38-4034-8789-fa11b925c392
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
Longhurst001-DN615663-71268688
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in IT Services

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Longhurst Group’s tender network

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