RFP QuestBeta
Awarded · ResultStage · contract

SUFFOLK COUNTY COUNCIL

Microsoft Dynamics 365 Contact Centre Telephony Programme

IT ServicesCPV 72000000
Value£65,000
Awarded1 Mar 2026
Published16 Mar 2026
RegionEast of England

£65,000 — awarded.

Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£65ktotal contract value
median £120k
this tender£0£3.5m

This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.

The brief

Previously awarded.

Published here for transparency purposes.

Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft Dynamics 365 Contact Centre and Customer Service Telephony Programme

The gates

What this notice demands of you

3 named, none in explicit obligation language. Each one is quoted from the notice.

Crown Commercial Service frameworkFrameworks & routes to market
Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft Dynamics 365 Contact Centre and Customer Service Telephony Programme
Framework agreement (any)Frameworks & routes to market
Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft Dynamics 365 Contact Centre and Customer Service Telephony Programme
G-Cloud / Digital MarketplaceFrameworks & routes to market
Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft Dynamics 365 Contact Centre and Customer Service Telephony Programme

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

Reveal who to approach at SUFFOLK COUNTY COUNCIL, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
20d4903e-3182-4b5b-8338-5d670153010e
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CNTR-543
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in IT Services

This view needs WebGL, which this browser has turned off.

SUFFOLK COUNTY COUNCIL’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Scottish Government

Closes 20 Oct 2026IT Services
£650,000Value

Future Procurement of Customer Contact Platform and Associated Services

Transport for Greater Manchester

Closes 30 Sept 2026IT Services
Est. £400,000Value