OpenStage · planning 34 days to close

Future Procurement of Customer Contact Platform and Associated Services

IT ServicesCPV 72000000

ValueValue not published

Deadline30 Sept 2026

Published3 Jun 2026

RegionNationwide

Timeline

Published 3 Jun 202634 days leftCloses 30 Sept 2026

Who to contact

procurement@tfgm.com

The procurement contact named on the official notice.

When this comes round again

Transport for Greater Manchester's IT Services cycle is past due — it ran about every 10 months across 11 notices, and the door is open now. It may re-tender at any time.

33% of Transport for Greater Manchester’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

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The brief

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability.

This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support.

The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

Requirements

What the notice asks for

Transport for Greater Manchester (TfGM) intends

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability.

This is expected to include the provision

This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support.

The future capability is intended to support

The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

What it takes to bid this

10–22 daysof bid-team effort

£6.8k–£15.1kat typical UK bid-team rates

Typical UK bid effort for the value not published — mid-band assumed band — an estimate, not a quote.

Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%

Typical for this category — confirm against the ITT pack

Hold at bidCyber Essentials Plus (often mandatory for gov IT)
Hold at bidISO 27001 (information security)
Plan for deliveryData protection / DPIA readiness
Show at bidComparable references / case studies
Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
Hold at bidInsurance cover (PL / EL, often PI)
Show at bidSocial value commitments

Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.

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Buyer intelligence

Make the case to bid

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Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

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The full intelligence dossier

Our agent reads Transport for Greater Manchester’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.

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Source & provenance