RFP QuestBeta
Awarded · ResultStage · contract

The Royal Borough of Kingston upon Thames

Customer Strategy Delivery Partner

IT ServicesCPV 72224000
Value£298k
Awarded16 Dec 2021
Published17 Feb 2022
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£298ktotal contract value
median £120k
this tender£0£3.5m

This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.

The brief

The Customer Fulfillment Programme is one of the key priorities in the transformation programme with the appointment of a delivery partner vital in supporting the Council to deliver significant savings.

With the aim to significantly redesign and reimagine these services so they; better meet resident needs; are digital by default and are; as efficient as possible in line with the borough's wider vision for Transformation.

A mini-competition was held under Lot 1 - Business Services of the ESPO 664_21 Consultancy Services framework.

The contract award is for a 9 month duration.

Key requirements

What the supplier must deliver

01

The Customer Fulfillment Programme is one

The Customer Fulfillment Programme is one of the key priorities in the transformation programme with the appointment of a delivery partner vital in supporting the Council to deliver significant savings.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

Reveal who to approach at The Royal Borough of Kingston upon Thames, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
2d3eb8a3-1702-4a90-b4da-b9bcffd61ff5
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
LBKING001-DN578960-57959814
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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