RFP QuestBeta
Awarded · ResultStage · contract

NHS South West - Acutes

Cultural Change Programme

Business ServicesCPV 79000000 79400000 79410000
Value£97k
Awarded20 Mar 2018
Published23 Apr 2018
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£97ktotal contract value
median £66k
this tender£0£1.6m

This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Torbay Pharmaceuticals wishes to establish a single provider Contract for the provision of Cultural Change Programme.

There is a culture within the business (stemming from the NHS command and control approach to management) which has created a culture of covering ones actions i.e.

"if it is in the system then I can't be blamed".

Although in reality at a local level within TP there isn't a blame culture at a senior level.

The business employs 170 people many of whom have been in the business in excess of 15 years.

Behaviour and current approach are firmly embedded within the organisation.

There is across the business a reluctance to make decisions (even the most basic ones).This may stem from a previous regime where most decisions no matter how small ended up at the top and often decisions that were made were over turned.

There isn't a culture of challenging or feedback especially around how we do things in order to achieve continuous improvement.

Across the business colleague accept the way we do things and don't seem able to raise suggestions for improvement/change.

At a Executive Level over the last 10 months the business has appointed a new - Managing Director - Finance Director - Commercial and Strategy Director - The acting interim MD has moved to the post of Technical Services Director The team recognise the challenges the business faces and are all supportive of the change programme.

TP are looking to achieve the following outputs from a cultural change programme that centres on - Becoming a learning and development organisation - Changing our approach to how we quality and how the QMS system is managed and used on a daily basis. - Creating an open environment where there is healthy challenge at all levels and across the organisation. - Creating an environment where colleagues feel able to make decisions without consequences.

Delivery of a programme to embed the new ways of working across the entire business so that it becomes BAU. • Cultural chang

Key requirements

What the supplier must deliver

01

Across the business colleague accept the way

Across the business colleague accept the way we do things and don't seem able to raise suggestions for improvement/change.

02

Creating an environment where colleagues feel able

Creating an environment where colleagues feel able to make decisions without consequences.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
39f3d369-debc-407a-a9f9-bc10e6716b11
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
20180423114500-45644
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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