RFP QuestBeta
Awarded · ResultStage · contract

Yorkshire and Humber Police Procurement (Y&HPP)

Public Engagement and Satisfaction Surveys

R&DCPV 73000000 73110000 73200000 73210000 79310000 79315000
Value£300k
Awarded9 Nov 2020
Published18 Dec 2020
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£300ktotal contract value
median £66k
this tender£0£561k

This is a large award for Research & Development — above three-quarters of comparable contracts. Based on 20,405 valued Research & Development tenders in our corpus.

The brief

Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys.

The information obtained from these surveys is used to improve victim satisfaction with the Police.

User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies.

This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.

Key requirements

What the supplier must deliver

01

User Satisfaction Surveys were previously a mandatory

User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
5424b45b-7e4b-420b-bed8-78dc6f444a9b
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
20201218150030-36335
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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