North Yorkshire County Council
Service Management System
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
The Council wishes to award a contract for a technical solution to support IT service management, ("the Contract").
They require a "commercial-off-the-shelf" hosted solution.
The Council's Technology & Change (T&C) business unit includes two IT service providers, corporate ICT and Schools ICT who between them provide IT services to NYCC, Selby District Council staff, schools, other public sector organisations and the private sector.
The two providers currently use different service management systems but the plan is to consolidate these into a single solution.
T&C have formally adopted ITIL as its Service Management framework along with accreditation to the ISO/IEC 20000 standard for the corporate service.
They use the current software to manage the lifecycle of ITIL processes such as Incident Management, Request Fulfilment, Change Management and Problem Management.
It also integrates with the Self-Service Portal so that all end users are able to raise their own Incidents and Requests.
A project has been established to improve existing and adopt new Service Management processes, some of these process will be greatly assisted by Service Management application and, as such, these needs must be addressed within the same solution.
Further details are in the procurement documents available on YORtender (www.yortender.co.uk) ref DN388786.
What the notice asks for
The Council's Technology & Change (T&C) business
The Council's Technology & Change (T&C) business unit includes two IT service providers, corporate ICT and Schools ICT who between them provide IT services to NYCC, Selby District Council staff, schools, other public sector organisations and the private sector.
It also integrates with the Self-Service Portal
It also integrates with the Self-Service Portal so that all end users are able to raise their own Incidents and Requests.
A project has been established to improve
A project has been established to improve existing and adopt new Service Management processes, some of these process will be greatly assisted by Service Management application and, as such, these needs must be addressed within the same solution.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
T&C have formally adopted ITIL as its Service Management framework along with accreditation to the ISO/IEC 20000 standard for the corporate service.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
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- OCID
- 54b67372-b033-435e-965a-f9783e189c17
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- NYCC001-DN388786-74344604
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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