RFP QuestBeta
ClosedStage · preprocurement

Thames Valley Police

Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre

Software & IT SystemsCPV 48000000 72000000
ValueValue not published
Deadline2 Mar 2026
Published5 Feb 2026
RegionSouth East
Timeline
Published 5 Feb 2026ClosedCloses 2 Mar 2026
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The brief

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments.

Please see the attached document for further information and instruction Please submit responses by the closing date to the following address: procurementict@thamesvalley.police.uk

Key requirements

What the supplier must deliver

01

HIOWC & TVP is seeking information from

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

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Buyer intelligence

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Source & provenance
OCID
62ae204a-0cfd-4d42-92a5-22e7f60eae82
Stage
preprocurement · Closed
Source
Contracts Finder
Buyer ref
TVP01047
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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