QU064 - Assessing the Impact of the Well-Being Service on Community Cohesion in Birmingham

Birmingham City Council is in the process of developing a "community cohesion" strategy.

This is being led by the City Council Deputy Chief Executive.

Cohesion is a significant agenda for local government and in Birmingham with over 20 different first languages being spoken, over a 1/3 of the population being non-white, and a rich diversity of cultures and ethnicities, creating communities that engage, interact, feel safe and value their social space is important.

It focuses on providing wellbeing services to the most vulnerable, deprived and under-represented sections of the community.

It sees "well-being" in its widest sense and strongly adheres to the principles of the 5 ways to well-being as well as working on an emerging programme of 'active citizenship' in the widest sense.[1] The purpose of this study is ultimately to assess the impact of the Birmingham Well-Being Service on community cohesion outcomes.

An initial priority for the work will be to consult with key stakeholders and commissioners to identify how they define community cohesion and specifically what types of cohesion outcomes and impact they would most value.

Birmingham City Council will provide dedicated project manager support for this piece of work.

This individual will be the key client link for the successful research team.

Through the above, Birmingham City Council will be able to arrange interviews with key personnel and community participants for the research team as well as book rooms and co-ordinate logistics.

Birmingham City has a range of data sources available including: Birmingham Wellbeing Service has a Single Customer View (SCV) of all available service data that we can use to understand more about how citizens engage with the Wellbeing Service.

We update this SCV with live data on a monthly basis to keep it current.

This is overlaid with additional information including social sentiment analysis.

This provides us with a Customer Relationship Management (CRM) Platform and customer insight base which enables us to develop practical customer engagement strategies and plans and gives us the ability to work across multiple channels, including email and mobile.

It gives us a SCV which records every action of every customer in one place (activity, communications, survey data, etc.).

We anticipate this work being delivered over a 9 month period.

BCC will be using its e-tendering system (in-tend) for the administration of this procurement process and providers must register with the system to be able to express an interest.

The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free.

All correspondence for this procurement process must be via the In-tend correspondence function.

If you are unable to register with In-tend please either email us at: cps@birmingham.gov.uk or call 0121 464 8000.

If you are interested in tendering please click on the following link ...