STA Helpline, STA 0182
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Education & Training band — a substantial contract for the sector. Based on 23,516 valued Education & Training tenders in our corpus.
STA requires a helpline to support all aspects of the administration of national curriculum assessments and tests, and logistics of the GQ Yellow Label Service in schools and requires dedicated in-bound response handling of first and second line support to maintain business continuity from 7 September 2018 for a period of 12 months to 6 September 2019.
STA requires a helpline to provide targeted support and advice on tests and assessments across EYFS, KS1, KS2 and KS3 to schools, local authorities and, on occasion, to parents.
The main requirements are for the provision of: A core team to work exclusively on the STA helpline service In-bound response handling (first and second line support) Out-bound call campaigns Staff training and knowledge management and transfer Hand-off to other helplines Quality management Data management Service management Implementation and mobilisation Adherence to departmental security requirements
What the supplier must deliver
STA requires a helpline to provide targeted
STA requires a helpline to provide targeted support and advice on tests and assessments across EYFS, KS1, KS2 and KS3 to schools, local authorities and, on occasion, to parents.
In-bound response handling (first and second
In-bound response handling (first and second line support).
Derived from the notice text — always confirm against the original documents.
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- OCID
- 6bec3e07-e476-404b-b7d6-3f76b99f860a
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- RD1001313
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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