Positive Lives Services for NHS Shropshire, Telford and Wrekin Integrated Care Board

This Contract Award Notice is to inform the market of the successful award of the Positive Lives Service for NHS Shropshire, Telford and Wrekin ICB.

The objectives of the service are to: - Identify those at greatest risk of frequent A&E attendance, non-elective admissions, callers to NHS 111 and 999; - Proactively work with a rolling cohort of frequent users of emergency care services using a truly personalised and holistic approach including coaching and signposting to commissioned and independent services; - Provide support to other providers by empowering patients to take ownership of their health and wellbeing whilst decreasing their dependency upon emergency care services; - Create strong working relationships with community health, social care, mental health and other associated services to manage patients in a true patient-centred way through integrated working; - Providing a service driven by quality with positive human outcomes observed; - Improving communication and partnership working between those involved in service user care; - Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former frequent users of emergency services in order to shape future commissioning of service and/or demand/capacity planning; - Reducing A&E attendances, avoidable non-elective admissions and calls to NHS 111 and 999; - Empower patients to self-manage to improve their quality of life; - Drive equality and patient voice.

The awarded annual contract value is estimated at approximately £98,236.00 per annum.

The appointed supplier will deliver the service for a period of 2 years with the option to extend for a further 24 months.

The contract go-live date is the 1st October 2022.

The Contract will be governed by the NHS Standard Contract Terms and Conditions.