The Provision of Contact Division Strategy
This sits in the lower-middle of the Other Community & Personal Services band — a mid-scale opportunity. Based on 5,835 valued Other Community & Personal Services tenders in our corpus.
Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification.
The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these.
This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate.
What the supplier must deliver
The current operating model was developed at
The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at UKHSA, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 73ec8015-bbd5-43f4-8a66-e99041761de1
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CF-2443400D0O000000rwimUAA
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Other Community & Personal Services
Assembling the market network…
UKHSA’s tender network
Assembling the network…
Similar open tenders
North Northamptonshire Council Provision of Cremator Servicing and Maintenance at Kettering Crematorium (RFQ)
North Northamptonshire Council
AT1509 Boarding Provisions for stray dogs Collected by the Council
Luton Council