Lincolnshire Partnership NHS Foundation
Cloud Contact Centre
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting.
Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.
What the supplier must deliver
Additionally, it should support integration to other
Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- 9161c225-7aba-4eae-a3be-0dfd03fba183
- Stage
- pipeline · Closed
- Source
- Contracts Finder
- Buyer ref
- NHSULH-DN554863-79375530
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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